WinPlug
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Terms of sale and license agreement

Short version: try WinPlug free for 14 days, with no card and no account. If you buy, you pay once and can use WinPlug and WinPlug Explorer on 2 Macs, with every 1.x update free. If you change your mind, you get a full refund within 14 days of buying, and your legal rights always apply.

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About these terms

These terms are an agreement between you and Bien Joue Joe Ltd (“we”, “us”), the company that makes WinPlug. They cover the free trial, buying a license and using WinPlug. “WinPlug” means the WinPlug app with all its modules, including WinPlug Explorer and WinPlug Capture, which WinPlug installs with it, and their updates.

By installing or using WinPlug, you accept these terms. If you accept them for a company, you confirm you’re allowed to, and “you” then means that company. Our Privacy policy explains how we handle personal data.

If you’re a consumer, the law gives you rights that these terms can’t take away. We point them out below.

Who sells WinPlug

Polar Software, Inc. (“Polar”), 3500 South DuPont Highway, Dover, DE 19901, USA, is our merchant of record. It sells you the license as our reseller and is the seller on your receipt: it takes your payment, charges any VAT or sales tax, and issues your invoice or receipt. Its buyer terms and privacy policy also apply to your purchase.

We grant you the license to use WinPlug, and we support it. For any question, including about a payment, write to hello@winplug.app.

Free trial

You can use all of WinPlug free for 14 days, with no card and no account. Please use the trial to check that WinPlug works on your Mac, with your apps and the way you work. WinPlug needs a Mac that meets the system requirements on our download page.

When the trial ends, you need a license to keep using WinPlug.

Your license

When you buy, we give you a license to install and use WinPlug on up to 2 Macs that you own or control, for personal or business use. The license has no time limit. It covers every module of WinPlug 1.x, and WinPlug Explorer.

The license is not exclusive to you. You may not:

None of this limits what the law lets you do whatever a license says, for example decompiling software so that it works with other programs.

WinPlug is licensed to you, not sold. We keep every right in WinPlug that these terms don’t give you.

If you replace a Mac, you can move your license to the new one.

Updates

All WinPlug 1.x updates are free. They fix problems, keep WinPlug working with new versions of macOS and sometimes add features.

A future major version, such as WinPlug 2.0, may be a paid upgrade. If it is, you can keep using WinPlug 1.x under your license.

Apple sometimes changes macOS in ways that affect apps like WinPlug. We’ll do our best to adapt, but we can’t promise that every feature will keep working on every future version of macOS. This doesn’t affect your rights if WinPlug is faulty.

Price and taxes

The price is the one shown at checkout when you buy. It’s a one-time payment, not a subscription. Prices on our website are in US dollars; Polar may show your local currency, works out any VAT or sales tax due where you live, and shows you the total before you pay.

If our price changes later, it doesn’t affect a license you’ve already bought.

Payment and delivery

Polar takes your payment, and we never see your card details. Once your payment goes through, Polar emails you a receipt and your license key, and you can use your license straight away.

If your key doesn’t arrive within a few minutes, check your spam folder, then write to us.

Refunds

If you change your mind, you can get a full refund within 14 days of your purchase, whatever the reason. Write to hello@winplug.app or to Polar from the email address you bought with. You don’t need to tell us why.

Once you’re refunded, your license key stops working on every Mac where it was activated.

After these 14 days, we don’t give refunds just because you’ve changed your mind: the free trial and the refund period are there so you can be sure first. This doesn’t affect your legal rights: if WinPlug is faulty or not as described, see If WinPlug is faulty.

Your right to cancel (UK and EU consumers)

If you’re a consumer in the UK or the European Union, the law lets you cancel an online purchase within 14 days of the day you buy, without giving a reason. Our refund promise above covers this right, and you keep it even after you’ve started using your license.

To cancel, tell us or Polar before the 14 days are up, for example by email. You can use the form below, but you don’t have to. We’ll refund you in full within 14 days of hearing from you, to the card or account you paid with.

Cancellation form

To Bien Joue Joe Ltd, 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom, hello@winplug.app:
I hereby give notice that I cancel my contract for the supply of the following digital content: a WinPlug license.
Ordered on:
Name:
Address:
Signature (only if you send this form on paper):
Date:

If WinPlug is faulty

WinPlug must match its description, be of satisfactory quality and do what it’s meant to do. If it doesn’t, write to us and we’ll fix it, usually with an update. If we can’t fix it within a reasonable time and without significant inconvenience to you, you’re entitled to a price reduction, which can be a full refund.

If you’re a consumer and faulty WinPlug damages your Mac or other digital content you own because we didn’t use reasonable care and skill, we’ll repair the damage or compensate you. We’re not responsible for damage you could have avoided by installing a free update we offered, or by following our instructions and the system requirements.

These are your legal rights as a consumer (in the UK, under the Consumer Rights Act 2015; in the European Union, under your country’s rules on digital content). Nothing in these terms affects your statutory rights. Citizens Advice (UK) or your local consumer organization can tell you more.

Warranty and liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn’t let us limit or exclude.

If you’re a consumer in the UK or the European Union, we’re responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you bought. We’re not responsible for loss or damage that isn’t foreseeable.

If you use WinPlug for business, or live outside the UK and the European Union, the following also applies, as far as the law allows:

Some countries and states don’t allow these limits, so they may not apply to you.

WinPlug Explorer copies, moves and deletes files when you ask it to. As with any file manager, keep backups of the files that matter to you.

Acceptable use

Use WinPlug lawfully. In particular, don’t use WinPlug Snap or WinPlug Capture to record people, calls, meetings or content without the permission the law requires, and respect other people’s rights in what you capture and share.

Ending the license

You can stop using WinPlug and uninstall it at any time.

We may end your license if you seriously break these terms, for example by sharing your license key publicly. Before we do, we’ll tell you and, if the problem can be put right, give you a reasonable time to do so. If your license ends, you must stop using WinPlug and delete it. The parts of these terms meant to last after that, such as “Warranty and liability” and “Governing law and disputes”, still apply.

Trademarks

Windows and File Explorer are trademarks of Microsoft Corporation. Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries and regions. WinPlug is an independent product: it is not affiliated with, sponsored by or endorsed by Microsoft or Apple. Other names belong to their owners.

Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute about them. If you’re a consumer, you keep the protection of the mandatory laws of the country where you live, and you can also go to the courts there.

Your purchase is also covered by Polar’s buyer terms, which may choose a different law and way of resolving disputes. They don’t take away any consumer right that the law says can’t be given up.

If a court decides that part of these terms can’t be enforced, the rest still applies. If something goes wrong, please write to us first: most problems are solved by email.

Contact

Bien Joue Joe Ltd, 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Email: hello@winplug.app.

Changes to these terms

We may update these terms, for example when the law or WinPlug changes. We’ll publish the new version here and change the date at the top. A change never takes away rights you already have under a license you’ve bought.